Total Quality Management


Think Quality, Process Improvement Japan

Total Quality Management (TQM) is a quality system based on lean management. It is a proven affective management philosophy which focuses on attaining the best in every aspect of the business.

For contrast, consider the advantages of Total Quality Control.

TQM can take any form. However, there are some basic principles. For example, Dr. Shiba, creator of the Shiba triangle, focuses on:

1. Focus on Customers

2. Continuous Improvement

3. Total Participation (Employee engagement)

Dr. Shiba`s Triangle- Process Improvement Japan


Acquiring customer satisfaction is the essence of improving quality. Rather than confining quality improvement to upgrading product quality and after-sale service, companies must transform themselves to foster a sense of enjoyment and pleasure within every employee in his or her work to enhance customer satisfaction. What every worker does eventually leads to higher customer satisfaction. Every employee`s workplace is an important part of the process.


This is also known as lean kaizen or lean management. The way managers understand and implement improvement activities shapes corporate culture. Fostering a workplace where employees have high morale, motivation and a sense of achievement in their improvement activities, greatly depends on the supervisor`s management expertise.

Koji Suzuki explains qualities of an effective and valuable supervisor in workforce management.

One scholar in the U.S stated that Toyota Motor Corporation`s workers were very competitive because they are always prepared to learn, solve problems, and adapt. Improvement and growth is their focus and their passion.

This is an essential component to the Toyota Production System.

Kaizen or Lean Management is the key to cost reduction, total quality management and employee engagement.

Total Participation Process Improvement Japan


Total participation literally means employee engagement in activities to achieve the company`s goals. This is a workforce management strategy that creates a corporate culture of cooperation and respect for the individual which then paves the way for companies to take advantage of employees` individual talents and strengths. This encourages success and creates momentum.

Sharing a sense of common values, common mission and a common awareness of the problems in the workplace is a foundation for fostering teamwork in an organization. Two important factors here are leadership of the supervisors and open communication among staff members.

Management by Walking Around (MBWA) is a key strategy for total quality management, click here

Read about how Total Participation is closely linked to employee motivation, click here.

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