Duty Manager of a hotel

by K. Sakae
(Nagoya, Japan)

How would you suggest we should introduce 5S into practice in the area, where we have an outsourcing company keep the working environmet in order?
What is the first step we should take to give a good start to create a working environment with total particiaption?

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Apr 01, 2014
Where to Start NEW
by: Kozo Sakano

Dear Mr Sakae

The first step is to create the vision for your workplace. What is the ideal atmosphere/working condition? Share your vision with your staff along with your expectation of their efforts. Ensure they understand the benefits they can anticipate.
Create a schedule and supervise so that the schedule is kept. For example, in many offices, 2S is conducted for 5 minutes before lunch and for 10 minutes at the end of the shift. This is standard practice and all staff know what is expected of them.

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