Tunisia is host to the annual World Quality Day Conference each November
Angela Corriero spoke at the World Quality Day Conference 2016 on Optimizing Employee Capability for Operational Excellence. To request a copy of her powerpoint and notes, click here
Angela's notes from the conference:
I cannot describe to you how impressive the 2016 World Quality Day Conference in Tunisia was.
M. Zouhaier Marrakchi, conference organiser and Quality Consultant, is one of the most passionate men I know when it comes to quality. He seems to live life to the max and drives quality principles through everything he does.
The World Quality Day Conference was run with the efficiency, creativity and passion that Sakichi Toyoda himself espoused in his life’s mission to bring industry and advancement to Japan.
Having had the opportunity to work and operate on a global level in diverse industries and countries, it is indeed a rare find to witness authentic passion and quality operating side by side for the advancement of customers and society.
I can say with pride and pleasure that Zouhaier Marrakchi and the World Quality Day presenters provided such energy and professionalism.
Next year, M. Marrakchi is opening up the conference to international visitors. What can we expect at the 2017 conference?
More details to follow. To register your interest in advance, click here.
Process Improvement Japan had the opportunity to ask Mr. Marrakchi some questions leading up to the World Quality Day Conference 2016.
PIJ: The World Quality Day Conference held in Tunisia has now been running for 7 consecutive years. What inspired you to commence such an ambitious undertaking?
M. Marrakchi: In my country, we have been celebrating National Quality Day since 1990. We used to invite local lecturers and focused on topics relating to our economic conditions. Moreover, every year, we awarded the top three companies in Tunisia who demonstrated excellence in quality standards. In 2010, I thought about organizing an international event dealing with international topics and hosting international lecturers. Now this is the world quality day which we organize annually on the second Thursday of November. We have been doing this since 2010.
PIJ: Last year, Kozo Sakano had the pleasure of being invited to speak at the conference. What perspective or insights was he able to provide that was of value to the conference participants?
M. Marrakchi: Kozo Sakano made a buzz last year. Though he had planned to make his lectures in the afternoon, people attended till the end. The title of his lecture was “The Key to Toyota`s Strength”. He emphasized the point that when it comes to quality and process optimization, relationships are key. Relationships with customers, amongst staff members and with suppliers. Consumer delight and profitability are not just a matter of economics and optimization. These elements are vitally important, but to energize and ensure high performance of people and systems, relationships must be factored in. He explained Toyota`s improvement methodology undertaken, as well as, how relationships are fostered in order to invigorate the company and ensure total participation in the successful development of the business.
PIJ: How can international guests benefit by attending the World Quality Day Conference 2016? What is your vision for this year`s conference?
M. Marrakchi: The presence of international guests is important in animating our world quality day and in presenting their experience. We invited since 2010, Djenidi BEN DAOUD and Souad LARBAOUI from ALGERIA, Fredj MANSOUR, Jean Paul CASSAR and Christophe VILLALONGA from FRANCE, David HUTCHINS and Charles CORRIE from Great Britain, Yoshito Hirabayashi and Koso SAKANO from JAPAN. We will organize for the seventh successive year the World Quality Day which will be held in Thursday 10 of November 2016 in Tunis, Hotel El Mouradi Gammarth 5 * under the topic: “Quality Management: Good Governance to Operational Excellence.”
PIJ: What do you see has Tunisia`s future presence on the world stage?
M. Marrakchi; We are really thinking about internationalizing our activities. In fact, we are underway to make partnerships with many international and national bodies dealing with quality among them QUALINOVE FRANCE and Process Improvement Japan. Some countries asked us to organize their world quality day.